Refund Policy

Digital products

Playbooks and templates are delivered digitally, immediately after payment is confirmed. Because access is instant, all digital product purchases are final and non-refundable once delivered, except in the following cases:

• You were charged more than once for the same product.
• Payment was confirmed but the product was not delivered within 24 hours.
• The file you received is genuinely faulty and cannot be resolved by resending it.

To request a refund under one of these circumstances, email support@modernacademic.co.za within 7 days of purchase with your proof of payment. Valid requests are refunded to the original payment method within 10 business days.

Strategic One-on-One sessions

A paid session can be rescheduled free of charge with at least 24 hours' notice. Cancellations made with less notice, or missed sessions, are non-refundable. If you paid but have not yet booked a time, you can request a full refund within 7 days of payment. To reschedule or cancel, email support@modernacademic.co.za referencing your booking.

Monthly coaching and advisory tiers

Each month is a once-off payment with no automatic renewal, so there is never a subscription to cancel. If you cancel before your first session of the month has taken place, you receive a full refund. Once the first session of the month has taken place, that month is non-refundable. Sessions can be rescheduled within the month with at least 24 hours' notice.

Executive Career Advisory

Executive Career Advisory is only invoiced after an application has been accepted. Terms for that engagement are confirmed with you directly before any payment.

Your rights

Nothing in this policy limits any right you have under the Consumer Protection Act, 2008.

Contact

Any questions about this policy can be sent to support@modernacademic.co.za.