Delivery Policy

Digital delivery only

Every product in the Modern Academic Shop is a digital playbook. We do not ship physical goods, and no shipping or courier costs apply.

How delivery works

Once a payment is confirmed as complete by PayFast, delivery is triggered automatically. You will receive a secure download link by email, sent to the address used at checkout.

Your file and licence code

Every product is delivered as a PDF, personally watermarked with your name, email address and a unique licence code, together with an embedded verification QR code. This identifies the file as licensed to you and is applied automatically at the point of download.

Timing

Delivery is typically instant and usually arrives within a few minutes of payment. In rare cases, such as an email delay on the receiving end, it can take up to a few hours.

If you have not received your product

First check your spam or junk folder, as automated delivery emails are occasionally filtered there. If you still have not received anything within 24 hours of a successful payment, email support@modernacademic.co.za with your proof of payment and we will resend it directly.

Your download link

Your download link remains valid for three years from the date of purchase, so you can return to it and re-download your file if you lose the original. The link and the file it delivers are tied to your purchase and are not intended to be shared, reproduced or redistributed. See our Terms & Conditions.

Sessions and coaching tiers

After paying for a Strategic One-on-One or a monthly coaching or advisory tier, you are taken straight to the scheduling calendar to choose your time. A confirmation email with the same scheduling link is also sent, in case you close the page before booking. Sessions are held online.

Contact

Any questions about delivery can be sent to support@modernacademic.co.za.